Refund and Returns Policy

Return Window

We offer a 30-day return policy. You have 30 days from the date of delivery to request a return. If more than 30 days have passed, we unfortunately cannot offer a refund or exchange.

Return Eligibility

To qualify for a return, items must meet the following conditions:

• Item must be in the same condition you received it
• Item must be unused
• Item must be in its original packaging
• Proof of purchase (order number or receipt) is required

Items that do not meet these conditions may be denied a refund.

Non-Returnable Items

The following items are not eligible for returns:

• Sale or clearance items
• Items marked Final Sale
• Items damaged due to misuse or improper handling after delivery

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery. Include:

• Your order number
• A description of the issue
• Photos of the damaged item (if possible)

We will work quickly to provide a replacement or refund.

Refund Process

Once we receive and inspect your return:

• We will email you confirmation that your return was received
• We will notify you whether your refund is approved
• Approved refunds will be issued to your original payment method

Refund processing times:

• Credit/debit cards: 5–10 business days
• Banks may require additional processing time

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again
2. Contact your credit card company (processing delays are common)
3. Contact your bank
4. If the issue continues, contact us at eugenebookstore@gmail.com

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact:

eugenebookstore@gmail.com

We will provide return instructions.

Return Shipping

To start a return, email:

eugenebookstore@gmail.com

We will provide the return address and instructions.

Return shipping terms:

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• Shipping costs are non-refundable
• If a refund is issued, return shipping may be deducted from the refund
• We recommend using tracking or insurance for higher-value items
• We cannot guarantee receipt of returns without tracking

Need Help?

If you have questions about returns or refunds, contact:

eugenebookstore@gmail.com

We typically respond within 1–2 business days.

Bulk Purchase Discount Policy

We offer automatic discounts when you purchase multiple eligible paperback books in a single order.

Bulk Discount Tiers

The following discounts apply to individual paperback books (excluding bulk lots or multi-book listings):

Discounts are automatically applied at checkout when eligible items are added to your cart.

Eligible Items

Bulk discounts apply only to:

• Individual paperback books
• Regular priced items

Bulk discounts do not apply to:

• Book lots or bulk listings
• Box sets sold as one item
• Clearance or special sale items (unless stated)
• Hardcover books (unless specifically noted)

Shipping Policy for Bulk Orders

To better protect your order during delivery:

• Orders containing 4 or more books will typically be shipped in a box
• Smaller orders may be shipped in padded mailers
• We take extra care in packaging to prevent damage during shipping

Additional Notes

• Discounts apply per order (not across multiple orders)
• Discounts cannot be combined with other promotions unless stated
• We reserve the right to adjust bulk discount eligibility if items are returned